Frequently Asked Questions
Who do concessions apply to?
Concessions apply to students, teachers, NHS, serving military, social workers, carers and emergency services.
Can we choose our table?
When you book seated tickets a table is automatically reserved. However due to the cabaret layout of the venue we don’t have the system to allow customers to choose their table. We will make sure parties are not split up and ensure all tables have a great view.
Do I need to wear a mask?
Masks are required when moving within the venue but not whilst seated. All staff will be wearing PPE so you can enjoy your night comfortably and safely.
Do you make provisional bookings?
You can pay a non-refundable deposit of £5 per person to hold a table. Payment of the balance is required 48 hours before the show date.
Is there a booking fee?
If you book over the phone or online using a debit or credit card you will incur a non-refundable £1.50 booking fee per ticket which is capped at £15. There is no booking fee if you pay by bank transfer.
Do you offer refunds?
Sorryyy, no refunds but if you let us know in advance we can hold it as credit on your account to be used towards tickets on a later date. Valid for 12 months. Excludes extra shows and tours.
What is the dress code?
We don’t have a dress code. The only thing we don’t allow are football shirts and any fancy dress that might block the sight for other customers, so sorry no top hats!
Can I pay on the door?
If we are not already at capacity you can pay on the door. Although we do recommend you book in advance. You guarantee yourself a table and it’s also cheaper!
Do you have disabled access?
We have disabled access to the main club room but not the balcony. Flat access from the street to the venue and ramps inside the club. We also have a disabled toilet. Please let us know in advance by leaving a comment when booking. This way we can make sure your table reservation is best suited.
Do you issue physical tickets?
We don’t issue physical tickets for environmental purposes. Just give the name you booked under at the door, you will be on the guest list.
What is the age limit?
All of our weekly shows are 18+. Anyone who is or looks under 25 will need to show valid photo ID for entry such as a driving licence or passport. Our extra/tour shows are also over 18 unless specifically stated otherwise.
Can I heckle?
No! You might think heckling is part of stand up comedy, but not at the Frog and Bucket. Comics will generally interact with the customers and that’s fine, but interrupting an act and throwing insults is not cool. If we find that a party is disrupting the show for everyone, we will ask them to leave.
Can I take photos?
You can’t take photos while the acts are on stage but we’re happy for you to take photos during the break. You can even tweet them to us @frogandbucket! Why not upload your photos to our facebook page.
What are the house rules?
During the show please keep your phones switched off or on silent. If your phone rings during the show the comic will answer it for you and you may suffer extreme embarrassment. Please keep chat to an absolute minimum while the acts are on stage, we have a couple of intervals throughout the night so do your chatting then. Anyone deemed to be disturbing the show for other people will be asked to leave without refund and anyone deemed to be too intoxicated on arrival will be refused entry.
Please note, same sex parties of 10 people or more are required to pay a good behaviour bond on the evening. This is £10 each cash to the door team, providing there are no disruptions during the show (which we are sure there won’t be!) you will receive your £10 back at the end of the evening. If there are any disruptions, everyone loses the bond.
Can I use electronic cigarettes?
You are not allowed to use electronic cigarettes inside the venue. It is still illegal to smoke inside the venue, however you can go outside to smoke during the intervals.
How do I perform on stage?
Most people will start at our weekly new act competition called Beat the Frog, for more information see www.beatthefrog.com
If you are a professional comic you should contact us at [email protected]
Do you do food?
Yes, food can be ordered on the night of most shows. You can also book a food package for a discount.