Making a Booking
Do you take group bookings?
Yes we do, for most shows. However, no more than 18 in one group (this does not apply to works dos and Christmas parties). Our door team will ask all stag and hen parties over 10 people to pay a good behaviour deposit. This is £10 cash each to the door team on the night which we will return at the end of the show, providing there has been no disruption.
Can I pay on the door?
If we haven’t already sold out, you can pay on the door. Although please note, tickets purchased on the door will cost slightly more. So we recommend you book in advance.
Do you sell Gift Vouchers?
We do! Gift vouchers can be purchased HERE
Do you offer a free carer ticket?
Yes, we do. Visitors with disabilities may admit one accompanying carer free of charge. Please book a full price ticket online and email [email protected] with one of the below documents so we can add the complimentary ticket to your booking.
1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
2. Personal Independence Payment letter (dated within the last 12 months).
3. A current and valid Blue Badge.
4. Letter from a GP or consultant (dated within the last 12 months) confirming the need for a full time carer. This does not need to be a letter of diagnosis.
Do you accept cash?
Afraid not! We are a cashless venue.
Changes to a booking
Can I add more people to my booking?
Of course, providing your group is still below the group cap. However, if a show has already sold out then we will not be able to. If you book more tickets online using the same name and details, then we will automatically link and seat bookings together.
I need to cancel, what are my options?
We do not offer refunds however if you let us know in advance, we can swap your tickets over to another show or hold the amount as credit on your account for 12 months. Please give at least 6 hours notice to give us the opportunity to resell the tickets. This does not apply to Christmas shows.
In some instances, when it is not our ticket revenue for example for some extra shows/tours, we cannot offer a refund or credit. If it is not possible to refund or credit, you may give the tickets to someone else.
I am booked in for a Christmas show and need to cancel, what are my options?
We do not offer refunds. If your booking includes food we need at least 1 week’s notice in order to credit the booking in full. For cancellations within a week of your booking we can credit the value of show only tickets up until 24 hours prior to the show. For show only tickets we require at least 24hrs notice in order to credit in full.
How do I use my credit?
Please redeem your credit voucher code online at checkout to rebook a show.
Show cancelled/postponed?
We notify you of the change by email as soon as we can. When a show is postponed then we will automatically transfer your tickets to the new date. If you are unable to make the new date then you are entitled to a full refund less any booking fee.
In the case that we need to cancel a show, then you are entitled to a full refund, credit voucher or donation to the venue.
Tickets/Confirmation Email
Where are my tickets?
We don’t issue physical tickets for environmental purposes. We use a guest list so please just give the name you booked with on arrival.
When will I receive my confirmation email?
As soon as you have booked tickets, you will receive a confirmation email. Please check your junk/spam folder. If you still can’t find the email, please contact us and we will resend.
Seating and Accessibility
What is the layout?
We set up all of our weekly shows in cabaret style with seats facing the stage and tables. Most tours/extra shows are set up in theatre style (seats in rows), in which case seats are on a first come first served basis unless someone has an accessibility requirement.
Can I choose my own seats?
For our weekly shows we do the seating plan in advance, this is when you will be allocated reserved seats. If you have a specific seating request, please make the request in advance by leaving an online comment when booking or by dropping us an email and we will try our best to make sure this is met on the night. We will make sure parties are not split up and ensure all tables have a great view.
Can I sit with my friends?
If you have booked together then you will have reserved seats together. If you book tickets separately, then please ensure to leave a comment with the booking names so we can link you all.
Do you have disabled access?
There is flat access from the street to the ground floor of the venue and ramps to an accessible seating area. We also have an accessible toilet. If you require accessible seats, please let us know in advance by leaving an online comment when booking so we can reserve a suitable area. Hearing loop available, please let us know if required. Guide dogs welcome.
Food & Drink
Do you serve food?
Yes, we do for all of our weekly Frog and Bucket shows. For some extra shows/tours the kitchen may be closed.
I have booked a food package ticket, when will food be served?
After your arrival, we notify the kitchen and we will serve the food to your table within approximately 15 minutes. This is the same table you will be on to watch the performance so no need to move – winner! Please ensure you have pre-ordered to ensure a smoother speedier service on the night. If you have show only tickets, you do not need to pre-order.
Can we set up a bar tab?
Please do! Please arrange this with the bar manager on the night.
House Rules
During the show please keep your phones switched off or on silent. If your phone rings during the show the comic may answer it for you and you really don’t want that. Please do not chat whilst the acts are on stage, we have a couple of intervals throughout the night so do your chatting then. We will ask anyone disturbing the show for other people to leave without refund. We will refuse entry to anyone deemed to be too intoxicated.
Can I heckle?
No! You might think heckling is part of stand up comedy, but not at the Frog and Bucket. Comics will generally interact with the customers and that’s fine, but interrupting an act and throwing insults is not cool. If we find that a party is disrupting the show for everyone, we will ask them to leave.
What is the dress code?
We don’t have a dress code. The only thing we don’t allow are football shirts and any fancy dress that might block the sight for other customers, so no top hats!
Do you allow dogs?
Whilst we would love to accept everyone’s fur babies, we can only allow guide dogs inside the venue. Please let us know in advance if you need to bring a guide dog with you.
Is there an age restriction?
All of our weekly shows are strictly 18+. Tours/extra shows are also 18+ unless specified otherwise.
Can I take photos?
You can’t take photos while the acts are on stage but we’re happy for you to take photos during the break. You can even tweet them to us @frogandbucket!
Everything Else
Do you have a cloakroom?
We don’t sadly, so we kindly ask that bags are small enough to fit under your table/seat.
Do you have lost and found?
We do. Please contact us so we can reunite you!
I would like to give feedback/make a complaint
If you are dissatisfied with something during your visit then we please ask that this is queried with a member of staff on the night and we will do everything we can to quickly rectify the issue so you can enjoy the rest of your evening. For formal complaints/feedback please email [email protected] and we will respond as soon as the matter has been investigated.
How do I perform on stage?
Most people start at our weekly new act competition called Beat the Frog, for more information see www.beatthefrog.com
If you are a professional comic you should contact us at [email protected]