FAQ

Making a Booking

Do you take group bookings?

Yes we do, for most shows. However, no more than 18 in one group (this does not apply to works dos and Christmas parties) and we limit the number of large groups we can allow in on one night. Stag and hen groups will be asked to pay a good behaviour deposit. This is £10 cash each to the door team on the night which will be returned to you at the end of the show providing there has been no disruption.

Is there a booking fee?

If you book using a debit or credit card you will incur a non-refundable booking fee of 10% the total ticket cost. There is no booking fee if you pay by bank transfer.

Can I pay on the door?

If we haven’t already sold out, you can pay on the door. Although we do recommend you book in advance.

Do you sell Gift Vouchers?

We do! Gift vouchers can be purchased HERE

Changes to a booking

Can I add more people to my booking?

Of course, providing your group is still below the group cap. However, if a show has already sold out then we will not be able to. If you book more tickets online using the same name and details, then the bookings will automatically be linked and sat together on the night. If you book using a different name then please leave a comment requesting to be sat together.

I need to cancel, what are my options?

We do not offer refunds however if you let us know in advance we can swap your tickets over to another show or hold your tickets as credit on your account for 12 months. Please give at least 6 hours notice to give us the opportunity to resell the tickets. This does not apply to Christmas shows.

In some instances, when it is not our ticket revenue for example for some extra shows/tours, we will not be able to offer a refund or credit. If a refund or credit is not possible, you may give the tickets to someone else.

I’ve booked in for a Christmas show and need to cancel, what are my options?

We do not offer refunds. If your booking includes food we need at least 1 week’s notice in order to credit the booking in full. For cancellations within a week of your booking we can credit the value of show only tickets up until 24 hours prior to the show. For show only tickets we require at least 24hrs notice in order to credit in full.

How do I use my credit?

To rebook please reply to your confirmation email with the show you would like to book. There may be extra to pay depending on the ticket price in which case please call the box office to make payment.

What happens if a show is cancelled/postponed?

You will be notified of the change by email as soon as possible. If a show is postponed then your tickets will be automatically be transferred to the new date. If you are unable to make the new date then you are entitled to a full refund less any booking fee.

If a show is cancelled then you will be given the option of a refund, credit voucher for a future show or donation to the venue.

Tickets/Confirmation Email

Where are my tickets?

We don’t issue physical tickets for environmental purposes. Just give the name you booked under at the door, you will be on the guest list.

When will I receive my confirmation email? 

Your email should be sent automatically as soon as payment is made. Please check your junk/spam folder. If you still can’t find the email, please contact us and we will resend.

What do I need to bring with me?

Just say your name on the door and if you look under 25, please also bring valid photo ID.

Seating and Accessibility

What is the layout?

All of our weekly shows will be set up cabaret style with seats facing the stage and tables. Some tours/extra shows may request theatre style (seats in rows), in which case seats are on a first come first served basis unless a specific seating request is made in advance or someone has an accessibility requirement.

Can I choose my own seats?

For our weekly shows we do the seating plan in advance, this is when you will be allocated reserved seats. If you have a specific seating request, please make the request in advance by leaving a comment when booking or by dropping us an email and we will try our best to make sure this is met on the night. We will make sure parties are not split up and ensure all tables have a great view.

Can I sit with my friends?

If you have booked together then you will have reserved seats together. If you book tickets separately, then please ensure to leave a comment  with the booking names so we can link you all.

Do you have disabled access?

We have disabled access to the main club room but not the balcony. Flat access from the street to the venue and ramps inside the club. We also have a disabled toilet. Please let us know in advance by leaving a comment when booking. This way we can make sure your seat reservation is best suited. Hearing loop available, please let us know if required. Guide dogs welcome.

Food & Drink

Do you serve food?

Yes, we do for all of our weekly Frog and Bucket shows. For some extra shows/tours the kitchen may be closed.

What dietary requirements are catered for?

We offer several vegetarian options + any of our pizzas can be made with vegan cheese. We also have gluten-free pizza bases available.

I have booked a food package ticket, when will food be served? 

When you have arrived and have been shown through to your seats, the kitchen will be notified of your arrival and food served to your table within approximately 15 minutes. This is the same table you will be on to watch the performance so no need to move – winner! Please ensure you have pre-ordered to ensure a smoother speedier service on the night. If you have show only tickets, you do not need to pre-order.

Can I order food/drinks when the show is on?

Of course, although we do encourage you to keep this to before the show & during intervals when possible so you don’t miss anything!

Can we set up a bar tab?

Please do! This can be arranged with the bar manager on the night.

House Rules

During the show please keep your phones switched off or on silent. If your phone rings during the show the comic may answer it for you and you really don’t want that. Please do not chat whilst the acts are on stage, we have a couple of intervals throughout the night so do your chatting then. Anyone deemed to be disturbing the show for other people will be asked to leave without refund and anyone deemed to be too intoxicated on arrival will be refused entry.

Can I use electronic cigarettes?

You are not allowed to use electronic cigarettes inside the venue. You can go outside to smoke during the intervals.

Can I heckle?

No! You might think heckling is part of stand up comedy, but not at the Frog and Bucket. Comics will generally interact with the customers and that’s fine, but interrupting an act and throwing insults is not cool. If we find that a party is disrupting the show for everyone, we will ask them to leave.

What is the dress code?

We don’t have a dress code. The only thing we don’t allow are football shirts and any fancy dress that might block the sight for other customers, so no top hats!

Are dogs allowed?

Whilst we would love to accept everyone’s fur babies, we can only allow guide dogs inside the venue. Please let us know in advance if you need to bring a guide dog with you.

Is there an age restriction?

All of our weekly shows are strictly 18+. Tours/extra shows are also 18+ unless specified otherwise.

Can I take photos?

You can’t take photos while the acts are on stage but we’re happy for you to take photos during the break. You can even tweet them to us @frogandbucket! Why not upload your photos to our facebook page.

Everything Else

Do you have a cloakroom?

We don’t sadly, so we kindly ask that bags are small enough to fit under your table/seat.

Do you have lost and found?

We do. All valuable items found at the end of an evening are kept in the safe and anything else is kept in lost property. Please contact us to get reunited.

I would like to give feedback/make a complaint

If you are dissatisfied with something during your visit then we please ask you to query this with a member of staff on the night and we will do everything we can to quickly rectify the issue so you can enjoy the rest of your evening. For formal complaints/feedback please email [email protected] and we will respond as soon as the matter has been investigated.

How do I perform on stage?

Most people will start at our weekly new act competition called Beat the Frog, for more information see www.beatthefrog.com

If you are a professional comic you should contact us at [email protected]

SUBSCRIBE
Frog & Bucket
Newsletter
Keep up-to-date with everything here at the Frog & Bucket
I agree to the privacy policy.